Le Train de Charlevoix

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Accessibility features

Establishment category:

Sub-categories:
Transport

Region:
Accessibility:
Not accessible





Evaluation year by Kéroul: 2024

Le Train de Charlevoix
50, rue de la Ferme
Baie-Saint-Paul, (Québec)
G3Z 0G2

Phone 1: 418 240 4124
Website : traindecharlevoix.com
Email: info@reseaucharlevoix.com

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Description

ACCESS: Access to standard trains is by climbing 3 steps using handrails fixed to the wall. The width of the train doors (70 cm) prevents the passage of a wheelchair.

WHEELCHAIRS: Wheelchairs and folding walkers are accepted on board free of charge. Staff are not authorized to use any physical force whatsoever to lift a passenger onto the train. For safety reasons, specialized equipment cannot remain in the central aisle of the train and will be deposited in the baggage area (not accessible during the journey).

MOTORIZED ARMCHAIRS: Due to their weight, and in compliance with Occupational Health and Safety regulations, staff are not authorized to handle motorized wheelchairs and/or electric scooters, nor to take them on board the train.

Accessibility

Change room* Station Gare de Pointe-au-Pic (La Malbaie)

Number of reserved places
 Reserved seat(s) for people with disabilities: : 1

Reserved seat identification
 Using a panel

Route leading from the parking lot to the entrance
 Without obstacles
 Gentle slope

flooring
 Asphalted ground

Front door
 Interior maneuvering area : 1,2 m width x 1,5 m depth in front of the door
 Free width of at least 80 cm
 Opening requiring significant physical effort
 No electric opening mechanism

Door
 Maneuvering space outside : 1,5 m wide x 1 m deep in front of the door
 Inward opening door
 Opening requiring significant physical effort

Toilet bowl
 Transfer zone on the side of the bowl : 73 cm

Grab bar(s)
 Horizontal to the right of the bowl
 Horizontal behind the bowl

Washbasin
 No clearance under the sink
 Faucets away from the rim of the sink : 47 cm

Sanitary bin
 Garbage can in the clear floor space

Additional information

This toilet is the more spacious of the two. The wastebasket creates an obstacle in the transfer area (73 cm).

Door
 Maneuvering space outside : 1,5 m wide x 1,2 m deep in front of the door
 Inward opening door
 Opening requiring significant physical effort

Interior maneuvering space
 Restricted Maneuvering Space : 1 m wide x 1 meters deep

Toilet bowl
 Transfer zone on the side of the bowl : 70 cm

Grab bar(s)
 Horizontal to the left of the bowl
 Horizontal behind the bowl

Washbasin
 No clearance under the sink
 Faucets away from the rim of the sink : 47 cm

Sanitary bin
 Garbage can in the clear floor space

Additional information

This toilet is the smaller of the two. The waste garbage can creates an obstacle in the transfer area (70 cm).

Change room* Station de Saint-Irénée

Pathway leading to the entrance
 Obstacles) : Revêtement de sol en gros gravier

Ramp
 Uniform surface
 Clear Width : 105 cm
 On a gentle slope
 No handrail

Door
 Difference in level between the exterior floor covering and the door sill : 3 cm
 Free width of at least 80 cm
 Presence of an electric opening mechanism

Toilet bowl
 Transfer zone on the side of the bowl : 70 cm

Grab bar(s)
 Horizontal to the right of the bowl
 Horizontal behind the bowl

Washbasin
 Faucets away from the rim of the sink : 54 cm

Sanitary equipment
 Hard to reach hand dryer

Additional information

Access to the toilet paper is restricted, as it is located on the rear wall and requires contortion.

The rear grab bar is difficult to grip as it is glued to the back of the toilet bowl.

Locking button not accessible to a blind person (no relief or Braille).

Accessible to the deaf and hard-of-hearing.

Change room* Station des Éboulements (St-Joseph-de-la-Rive)

Number of reserved places
 Reserved seat(s) for people with disabilities: : 2

Route leading from the parking lot to the entrance
 Without obstacles

flooring
 Compacted stone ground

Pathway leading to the entrance
 On a gentle slope

Ramp
 Uniform surface
 No difference in level between the ground and the ramp
 On a gentle slope

Change room* Station Gare de Baie-Saint-Paul

Total number of places
 Less than 25 seats

flooring
 Coarse gravel ground

Number of reserved places
 No seating reserved for disabled persons

Pathway leading to the entrance
 Unstable or soft floor covering

Ramp
 Uniform surface
 No protective edge on the sides of the access ramp
 On a gentle slope
 No handrail

Additional information

Coarse gravel surface

No benches at this station

Change room* Station Hôtel & Spa le Germain

Presence of slope
 Gentle slope

Number of reserved places
 Reserved seat(s) for people with disabilities: : 2

Reserved seat location
 Near the entrance

Charging station for electric vehicles
 Located on a concrete base and without a curb
 Parking Space Clear Width, Restricted : 2,8 m
 Gun and/or elevated controls : 1,5 m

Route leading from the parking lot to the entrance
 Without obstacles

flooring
 Asphalted ground

Pathway leading to the entrance
 On a gentle slope
 Circulation corridor at least 1.1 m wide
 Stable and firm floor covering

Front door
 Difference in level between the exterior floor covering and the door sill : 4 cm
 Free width of at least 80 cm
 Opening requiring significant physical effort
 No electric opening mechanism

Washbasin
 Raised surface : 89 cm above floor

Accessible washroom(s)
 Dimension : 1,17 m wide x 2,23 m deep
 Interior Maneuvering Space : 1,1 m wide x 1,1 m deep

Accessible washroom bowl
 Transfer area on the side of the toilet bowl : 54 cm

Accessible toilet stall grab bar(s)
 No grab bar near the toilet

Tables
 Accessible table(s)

cafeteria counter
 Counter surface : 1,22 cm above floor

Change room* Station Gare Petite-Rivière Saint-François

Pathway leading to the entrance
 Unstable or soft floor covering

Step(s) leading to entrance
 1 step or more : 3 steps
 Open risers
 No anti-slip strip of contrasting color on the nosing of the steps
 Accessible handrail

Ramp
 No access ramp

Additional information

Very large gravel surface.

No toilets or benches.

Change room* Station Gare Grande-Pointe (Massif de Charlevoix)

Chemical toilet door
 Difference in level between the exterior floor covering and the door sill : 8 cm

Bowl
 No transfer zone on the side of the bowl

Grab bar to the right of the toilet
 No grab bar

Step(s) leading to entrance
 Open risers
 No anti-slip strip of contrasting color on the nosing of the steps
 Accessible handrail

Ramp
 Uniform surface
 Level difference at the top of the ramp : 3 cm
 On a gentle slope
 Accessible handrail

Additional information

No benches.

Access at the bottom of the lift leading to Le Massif.

Change room* Station Basilique Sainte-Anne (Ste-Anne-de-Beaupré)

Pathway leading to the entrance
 On a gentle slope
 Stable and firm floor covering

Additional information

Accessible benches and path to toilets.

Door
 Maneuvering space of at least 1.5m wide x 1.5m deep on each side of the door / chicane
 Difference in level between the exterior floor covering and the door sill : 2 cm
 Opening requiring significant physical effort

Accessible washroom(s)
 Indoor maneuvering space at least 1.2 m wide x 1.2 m deep inside

Accessible washroom bowl
 No transfer zone on the side of the toilet bowl

Accessible toilet stall grab bar(s)
 Horizontal to the left of the bowl
 Horizontal to the right of the bowl

Additional information

This assessment covers the ladies' and gents' washrooms. These are the toilets next to the store, in a separate building.

Change room* Station Chutes Montmorency (Québec)

Step(s) leading to entrance
 Ground level

Additional information

Station not evaluated in 2024.

Change room* Train 2024 (en fonction été 2025)

Driveway leading to the entrance
 Clear Width : 0,7 m

Door
 Maneuvering space outside : 1,5 m wide x 1,17 m deep in front of the door
 Difference in level between the exterior floor covering and the door sill : 2 cm
 Difference in level between the interior floor covering and the door sill : 2 cm
 Inward opening door
 Insufficient clear width : 66 cm

Interior maneuvering space
 Restricted Maneuvering Space : 0,8 m wide x 0,8 meters deep

Toilet bowl
 No transfer zone on the side of the bowl

Grab bar(s)
 Vertical left
 Too small : 60 cm in length
 Located : 95 cm above floor


 Access to small boat: 2 steps or more : 4 steps


 No boarding ramp


 Entrance: clear width larger than 80 cm


 Year of construction  : 1992

Additional information

The ideal location for a wheelchair user would be in the seat section closest to the toilet. Here are the two options:

1. With transfer: Transfer possible on the seat (no armrests) and wheelchair storage space in front of the seat (83 cm x 96 cm).

2. Without transfer: Lock the two seats closest to the toilet and position the wheelchair user in the clear space in front of the seats (83 cm x 96 cm).

The main obstacle to these two options is the width of the door between the seats and the washroom. At its narrowest, the door is 70 cm wide.